Mobility Smart

A deeper dive into mobilitysmart.co.uk

Common questions asked about www.mobilitysmart.co.uk

1. How can I qualify for VAT relief on my purchase?

To qualify for VAT relief on your purchase from Mobility Smart, you must have a long-term illness or disability. During the checkout process, you will be asked to self-certify your eligibility for VAT relief. Simply select the option that applies to you and complete the necessary information. Please note that it is important to provide accurate and honest information to comply with VAT regulations.

2. What is the return policy?

We offer a hassle-free return policy for our customers. If you are not satisfied with your purchase, you can return the item within 14 days of receipt for a refund or exchange. The item must be in its original condition and packaging. Please contact our customer service team to initiate the return process and receive further instructions. Please note that certain items, such as hygiene products, may not be eligible for return due to health and safety reasons.

3. How long does delivery take?

We aim to dispatch all orders within 1-2 working days. Delivery times may vary depending on your location and the shipping method chosen. Standard delivery within the UK usually takes 2-3 working days, while international delivery can take up to 10 working days. You will receive a tracking number once your order has been dispatched, allowing you to track the progress of your delivery.

4. Can I find spare parts for my mobility equipment?

Yes, we offer a wide range of spare parts for various mobility equipment. Our website has a dedicated 'Parts & Spares' section where you can search for the specific part you need. If you are unable to find the desired part, please contact our customer service team, and they will assist you in finding the appropriate spare part for your equipment.

5. Do you offer product demonstrations?

Yes, we have a showroom where you can view and test our products before making a purchase. Our showroom is located at [insert address]. We recommend contacting our customer service team to schedule an appointment and ensure that the desired product is available for demonstration. Additionally, our website provides detailed product descriptions, images, and customer reviews to help you make an informed decision.